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ou know for a fact that as leaders, we can easily find ourselves confused by the latest business results, caught off guard by a competitor’s move, perplexed by some complex issue, surprised by some new government regulation, or just find ourselves in uncharted waters uncertain of what course to take. Much like what Winston Churchill said about history, “It’s just one damn thing after another.”

Things like increasing sales and penetrating new markets, dealing with family complexities, building customer retention, planning and anticipating instead of reacting, instilling continuous improvement into the culture, getting buy-in from your management team and employees, increasing efficiencies and effectiveness, getting everyone pulling on the same rope in the same direction, getting people to think, etc., etc..

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