LOS ANGELES COMPUTER DEPARTMENT

Computers and Electronics > Computer Services

About Us

(a) Diagnostics and Repairs: 365LapTopRepair will attempt to diagnose your laptop computer and/or other computer related equipment problem, provide an estimate of applicable service fees (plus parts if required), and then provide you with a repair solution. In certain cases, however, diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Your Responsibility: While 365LapTopRepair will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing 365LapTopRepair to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that 365LapTopRepair and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data, or files.

(c) Service Fees: You acknowledge that the flat labor rates published on 365LapTopRepair’s web site apply to each repair component do not include the cost of parts. If 365LapTopRepair is successful in providing a repair solution you understand that the minimum labor/service fee is $49.99. You further acknowledge and agree that 365LapTopRepair will provide free diagnostic testing of your laptop computer and/or other computer related equipment only if you agree to complete the recommended service at the price quoted. In the event that you should decline quoted service you agree to pay a service fee in the amount of $49.99 plus pickup and return shipping charges. You agree to contact and discuss service options with 365LapTopRepair within 30 days from the date we receive your laptop. Once you provide verbal or electronic approval of service fees you agree to make payment for these fees within 30 days of the service completion date. If you later decline service you previously approved you agree to pay 100% of labor fees associated with this service plus a 20% restocking fee for any and all parts used to facilitate the repair.

(d) Abandonment of Property: If you fail to make contact with 365LapTopRepair for 60 consecutive days regarding the disposition of your laptop, 365LapTopRepair will consider your inaction as abandonment of property. You agree that LaptopRecue.com may take ownership and/or dispose of such abandoned property and hereby release 365LapTopRepair and waive any claims regarding such disposal.

(e) Repair Turnaround Times: The turnaround times published on the 365LapTopRepair web site do not include shipping time in transit and reflect only actual time in shop. Turnaround time also depends on availability of parts. If required parts are not in stock the turnaround time will not start until parts become available.

(f) Your Responsibility Regarding Shipping: (1) Initial laptop shipment from you to 365LapTopRepair: It is very important that you properly package your laptop prior to shipment to us. If you are using your own packaging materials you agree to follow the packaging procedures and standards outlined on our web site at 365LapTopRepair/packaging.html. If you are using a laptop shipping container provided by 365LapTopRepair you agree to follow the packaging instructions provided with the box. You further agree that damages that occur during shipping will be sole responsibility of the shipping carrier and that 365LapTopRepair is not responsible for such damages. (2) Final shipment from 365LapTopRepair to you: Upon receipt of returned items from 365LapTopRepair you are responsible for inspecting and noting obvious damages to the package exterior to the FEDEX delivery person at the time you accept the package. You must accept the package before you can make a damage claim with FedEx. Where shipped items have received damages internally, you are responsible for reporting this damage to 365LapTopRepair with 24-48 hours after receiving the package at which time we will advise you on FEDEX damage claim procedures. IMPORTANT: You must keep all packaging materials and have them ready for pickup and inspection by a FEDEX representative. DO NOT RETURN DAMAGED MERCHANDISE to 365LapTopRepair, FEDEX must first validate the damage claim.

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