OPTIMA COMMUNICATIONS

Business Services > Communication Systems

At the head of every department is an owner and we truly care about each and every customer. Because we ONLY work with one brand we are truly experts at what we do. We are certified as an “Avaya Expert Business Partner”. In order to earn the status of Expert Silver partner Avaya requires a 90% “random” customer satisfaction rating and we must deal exclusively with Avaya products.
Random means that Avaya contacts 100 random customers of ours each quarter and asks a series of questions pertaining to their experience with us and a MINIMUM of 90% of those customers rate us good or excellent in all categories.
These are not customer we “cherry pick” and ask them to call. We register every system we sell with Avaya and THEY pick the customers to contact. Our most recent survey reflected an industry leading 94% customer satisfaction rating. Make no mistake, we service our customers, period. We don’t leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you and refer us to your friends and associates.

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