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T-Mobile gives customers rock star status with a Team of Experts dedicated just to you. No bots. No bouncing. No BS.

This Un-carrier move ends the biggest customer service pain points: the hated phone menu & the call center runaround. The best customer service in wireless just got better.

Charleston, South Carolina – August 15, 2018 – Real customer service takes real people. T-Mobile (NASDAQ: TMUS) today launched T-Mobile Team of Experts nationwide and turned traditional customer care on its head. T-Mobile’s latest Un-carrier move takes aim at the biggest pain point yet – the old, broken customer care model that has frustrated Americans for decades. With Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. There are no robots or automated phone menus. No getting bounced around from department to department. No shouting “representative.” You now have your own entourage at T-Mobile dedicated to you and your happiness. You can even see a photo of your Team of Experts in the T-Mobile App on iOS and Android.

And, T-Mobile also announced that your rock star status extends beyond the Un-carrier with upgrades at Live Nation shows and with Pandora music.

With Team of Experts, we’re tearing up the traditional playbook, killing the phone menu and putting people at the center of customer care

“‘Your call is important to us’ are the six emptiest words ever robo-spoken,” said John Legere, CEO of T-Mobile. “People are fed up with horrible customer service that puts cost control ahead of customer happiness. While other brands mechanize customer service, we’re going the other way – no bots, no bouncing, no BS. With Team of Experts, we’re tearing up the traditional playbook, killing the phone menu and putting people at the center of customer care, like they should be. Because at T-Mobile, our customers have always been rock stars to us.”

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